Changes
Electric Industry
Your Electricity
FAQ
Glossary
Where to Get Help


Aggregation – The voluntary grouping of electricity consumers for the purpose of purchasing electricity. Through aggregation, consumers may be able to secure lower prices due to the higher-volume buying power they gain by grouping together.

Customer Education Advisory Board (CEAB) – The CEAB assists the Public Service Commission by pulling together key government agencies and community-based organizations District-wide to advise and guide the Customer Choice Education Program regarding the transformation of the DC’s electric industry into a competitive market. Member organizations of the CEAB include: Consumer Utility Board (CUB), District of Columbia Energy Office (DCEO), District of Columbia Public Service Commission (DCPSC), National Association of Retired Federal Employees (NARFE), the Office of the People’s Counsel (OPC), and Pepco. The Public Service Commission, Pepco, and the Office of the People’s Counsel have all initiated consumer outreach programs in response to the Retail Electric Competition and Consumer Protection Act.

Consumer Utility Board (CUB) – An independent group of DC citizens that work to advance and protect the interests of DC utility ratepayers and consumers. The CUB is non-partisan and community-based. The CUB has no direct ties to the District government, but works closely with the government to seek and promote consumer interests.

Customer Choice – The right and ability of electricity consumers (homes, businesses and government) to shop, compare prices and choose the company that provides their electricity, similar to how consumers can now choose their long-distance phone service provider.

Distribution – The delivery of electricity to your home through a local distribution system. Electric utility companies distribute electricity to homes through power lines, transformers, substations and other equipment. In the district, Pepco is the sole distributor of electricity.

District of Columbia Energy Office (DCEO) – Provides energy efficient programs to residents, businesses, government, institutions, and transportation entities and assists low-income customers in paying energy costs.

District of Columbia Public Service Commission (DCPSC) – The agency of the District of Columbia government that is responsible for regulating electric, gas and telephone companies operating in the District of Columbia..

Generation – The production of electricity at a power plant. Like any other product you buy, electricity must be made. In the District, electricity suppliers who produce electricity compete for your business. You can choose who generates your electricity.

Generation Supplier – A company that has been licensed by the DCPSC to generate and sell electricity in the District of Columbia.

Local Distribution Company – The local utility company that delivers electricity directly to consumers through its system of poles, power lines and other equipment – in this case, Pepco.

Office of the People’s Counsel (OPC) – An independent government agency that represents utility customers in proceedings before the Public Service Commission and disputes over natural gas, electric, and telephone services, as well as no-fault car insurance rates.

Price to Compare – Located on the bottom of page two of your electric bill, the price to compare number is the price you pay per kilowatt-hour (kWh) of electricity. Each supplier provides the District of Columbia Public Service Commission with its average price per kWh, which enables you to see which supplier has the lowest rate.

"Standard Offer" Service – Pepco’s provision of generation and transmission service. Customers who do not want to switch electric suppliers or who do not make a choice will receive Pepco’s standard offer service. Also, when a customer terminates a contract with a supplier for any reason and another supplier is not chosen, or, if a supplier fails to deliver power, Pepco’s standard offer service automatically takes over.

Transmission – The movement of large amounts of electricity from where it’s produced to where it's distributed. Similar to food or clothing, electricity is made in large quantities and must be shipped. While other consumer products travel by rail or trucks to distribution centers, electricity travels over high-voltage transmission lines to local distribution systems.